(Monday to Friday 8:00-18:00; Claim can be report by 24 hours/day)
We will get back to you
With the offer of insurance
Find the nearest branchNearest branch
UNIQA pojišťovna, a.s.
Address (Headquarters): Evropská 810/136, 160 12 Praha 6
Data box: andcicx
Main bank account for premium payments: 1071001005 / 5500.
Your variable symbol (VS) is the number of your insurance policy.
Select from these options to make your payments
One-time or permanent payment order
UNIQA pojišťovna, a.s., is registered in the Municipal Court in Prague section B, file 2012.
Identification Number: 49240480, Tax Identification Number: CZ-699003142
Protection of Personal Data
We take a special care when handling personal details as well as protecting them. We abide by the valid legal regulations (law no. 101/2000 Coll. and related regulations) and our internal principles for protecting personal details.
We appreciate your feedbacks that enable us to get better.
Therefore if anything does not work as you expect or you have any ideas to improve our service please contact us.
First we register your complaint or feedback and we start to examine the case. If we don´t find any solution for you straight away your complaint can be consulted with specialists. Please expect therefore that the complaint handling can take longer time. It is also possible we need to complete the case and ask you therefore to send us more details.
Within 30 days you get our response or information if there is any reason not to be able to finish complaint handling.
If after our response you still remain dissatisfied you can follow these information:
Out-of-court settlement of consumer disputes
Consumers, who have signed an insurance contract outside of their business activity, may use out-of-court settlements of disputes with UNIQA insurance through the relevant independent subjects.
To settle disputes regarding life insurance, one such subject is the Czech Financial Arbitrator (Legerova 1581/69, 110 00 Praha 1, www.finarbitr.cz). In the event of disputes regarding general insurance, the subject is the Ombudsman by the Czech Insurance Association (Kancelář Ombudsmana České asociace pojišťoven z.ú., Elišky Krásnohorské 135/7, 110 00 Praha 1, www.ombudsmancap.cz) or the Czech Trade Inspection (Štěpánská 567/15, 120 00 Praha 2, www.coi.cz).
If consumers have signed an insurance contract on-line, they have the right to settle their consumer disputes via electronic platforms.